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DATE ENTERED: May 3, 2024
POSITION: PUBLIC SERVICES MANAGER
LOCATION: AUGUSTA COUNTY LIBRARY, AUGUSTA, VA
APPLY BY: Friday, May 24, 2024

PUBLIC SERVICES MANAGER

AUGUSTA COUNTY LIBRARY

Libraries are about creating individualized, equal, and equitable access to resources. Every library patron has a unique need, and not everyone has the resources to meet that need. As a library, we build a rapport with the unique individual we are serving to determine what their need is, and we connect the individual with the appropriate resources, people, organizations, and/or technology to meet that need.

The Public Services Manager achieves this goal by ensuring front-line library staff have the tools, resources, and support to build relationships with all community members, provide quality customer service, ensure library buildings are well maintained, and library space is inviting and welcoming for all.

Essential Job Functions

  • Collaborates, develops, and coordinates implementation of customer service strategies to provide services to the community the library location is situated in, as a reflection of current community needs, priorities, and characteristics
  • Manages library service delivery methods within library locations and develops new strategies in alignment with community needs
  • Conducts library building analysis and provides leadership in the organization and development of library facilities in alignment with library design best practices and accessibility needs. 
  • Works in coordination with the Collection and Resource Manager to develop services and strategies to connect readers with books and other library and community resources. 
  • Develops and executes strategies to develop and maintain a positive relationship between library representatives and citizens of Augusta County. 
  • Develops and revises library policies; presents to the Director and Board of Trustees for approval and distribution.
  • Represents the library at meetings to ensure unified action with user groups, regional efforts, and community initiatives.
  • Maintains membership in professional organizations; attends seminars and conferences to continue professional development for self, staff, and library system; reads professional journals related to library functions
  • Provides input related to recruitment and selection of staff; trains staff in new procedures and in normal operations
  • Conducts community analysis and uses data collected for service development and policy-making
  • Supervises subordinate personnel, including training, scheduling, assigning, and evaluating work. 
  • Manages Behavioral Conduct enforcement for the library system including guiding staff enforcement strategies, working with the public to ensure libraries are safe but welcoming, and updating policies and procedures in coordination with the Library Executive Team.
  • Performs library service development by assessing service delivery for quality and value, developing services that meet the needs of the public and are aligned with best practices set forth by the American Library Association, Public Library Association, and working with granting agencies to obtain funding for projects.
  • Participates in library-wide planning and decision-making as a member of the Library Executive Team.
  • Coordinates services by working with agencies and organizations outside the library to develop programs of mutual interest in coordination with the Outreach Coordinators, working with County departments, and ensuring that services are reaching the community. Serve on relevant boards, commissions, and councils to represent the library and provide resources that support educational professional development, personal growth, and resources that provide added value for a diverse community.
  • Acts as a mentor to staff by assisting with their professional development and morale, and providing assistance as needed.
  • Supervises and evaluates Location Services operations, areas within each location, and services by making site visits and meeting with staff.
  • Formulates, prepares, and presents the annual budget.
  • Performs related work as required.

EDUCATION AND EXPERIENCE

Master’s Degree from an ALA-accredited program in Library Science and 5 years of professional-level experience in a library setting, including 2-3 years of administrative/supervisory responsibilities; or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities. Requires a valid driver’s license.

LOCATION

To be Determined

HOURS

40 Hours/ Week; This is an exempt position

Nights and weekends

SALARY/BENEFITS

Starting salary is $47,216 with an excellent benefits package including retirement, group life & health insurance and paid leave.

TO APPLY:

Fill out the Augusta County application found here or on the county website. Please include a resume and cover letter. Completed applications must be received in the Human Resources Office by Friday, May 24, 2024. Applications can be saved and emailed to [email protected].

Equal Opportunity Employer