DATE ENTERED: September 19, 2022
POSITION: Information Services Coordinator
LOCATION: Handley Regional Library System, VA
APPLY BY: October 9, 2022

Position Title: Information Services Coordinator

Level: Associate I

Reports to: Branch Manager

Hours: FT - 40 hours/wk

Compensation: $15.40 per hour

Benefits: Health Insurance, Retirement, paid holiday, vacation, and sick leave

Fair Labor Standards Act: Non-Exempt

CLOSING DATE: October 9, 2022.

Apply online at www.handleyregional.org

Under the general supervision of the Branch Manager, provides professional or paraprofessional assistance to the patrons in the use of the library and its resources and coordinates the operations of Branch Information Services. Oversees the work of Information Services Assistants. Responsible for overseeing onsite services such as meeting room reservations, notary services, and serials collection maintenance. May be asked to assist with library programming and/or presentations and collection development.

Major Duties

  • Coordinates the operation of Branch Information Services with other Information Services Coordinator(s) and Branch Manager to ensure consistency of policies and procedures across all branches. Interprets Information Services policies and procedures for staff and patrons and ensures staff understanding and adherence. Monitors the effective and efficient use of library resources and staff.
  • Under the supervision of the Branch Manager interviews, trains, and oversees the work of Information Services staff; assigns work and schedules staffing to efficiently operate the Information Services desk(s). Ensures that staff members are responsive to customers in a consistent, friendly, and professional manner. Identifies staff training needs and regularly evaluates staff performance and works with staff to improve competencies as needed.
  • Works with staff to maintain the high standards of the library system by keeping the Information Services work areas and other public areas neat and clutter free. Ensures signage, periodicals, and displays are maintained according to standards. Assists Branch Manager with collection development projects as needed. Reports any maintenance or safety issues to the Branch Manager and or Administration in a timely fashion.
  • Provides direct service to library patrons to include reference and information services, reader’s advisory, patron account assistance and assistance with library technology; resolves problems related to the day to day delivery of Information Services, such as reviewing and resolving patron complaints and questions.
  • Advises the Branch Manager about the needs of the public for library materials and Information services; recommends and helps to develop Information Services policies and procedures based on the Library’s five-year plan. 
  • Serves as a “Person in Charge” and as such is responsible for addressing any patron or building issues that arise during the shift as needed. In absence of Branch Manager, acts to interpret Library policies and procedures and resolves problems and complaints in a pleasant, timely, and professional manner.
  • Coordinates and organizes onsite services, such as notary services. Oversees meeting room reservation requests and maintains reservation calendar.
  • Promotes library collections and services using in-house marketing through displays, signage, and other marketing tools.
  • Other duties as assigned.

Guidelines

Information Services Guidelines; Policies and procedures of the Handley Regional Library and the Five-year Plan of the Handley Regional Library; Library of Virginia requirements.

Complexity

Work is routine to complex in nature requiring technical skills and abilities as well as the use of independent judgement, interpretation, discretion, and tact. Attention to detail is required.

Scope and Effect

Work performed is essential to the smooth operation of Information Services and assures a positive public impression of the Handley Regional Library System.  When this position’s responsibilities are successfully performed, patrons receive competent courteous Information Services. The library's resources are effectively managed and accessible. Patrons are assisted in formulating questions and search strategies in a manner which promotes successful outcomes in terms of the information being sought. Patrons are introduced to resources and services in congenial and informative ways that result in enhancing their knowledge of what is available and broadening their appreciation for the utility of resources and services in relation to their educational, economic, cultural and recreational needs.

Personal Contacts

Oversees Branch Information Services staff.  Works closely with other Information Services Coordinator(s) to maintain consistent library services among all locations.  Other contacts are with co-workers to share information and to coordinate library services, and with library patrons in person, through correspondence and on the telephone.  Public contacts can be with angry, upset and sometimes openly hostile patrons.

Physical Demands

The position requires standing or sitting at public service desks, working with the public, some repetitive motion and reading of computer screens.  Requires the ability to climb stairs, the ability to lift 25 pounds of books or other library materials, the ability to walk several miles a day and to frequently stoop, reach, and bend.  The building design of Handley Library requires the ability to walk up and down flights of stairs.

Work Environment

Work is performed in a general office environment and in a public library setting during regular business hours, including some evenings and weekends.

Requirements

Knowledge, Skills, and Abilities Required

Thorough knowledge of Information Services functions, organization, and policies.  General knowledge of library principles, methods, materials, and practices.   Ability to work with minimal supervision and to remain calm in meeting demands of patrons at public service desks.  Ability to schedule, motivate, and instruct staff.  Ability to establish and maintain effective work relationships with co-workers and library patrons.  Skill in communicating effectively and in projecting a positive image of the library and its organizations, functions, and systems. Ability to maintain records and write reports with attention to detail.  Knowledge of computers and computer-based access tools, and skill in solving basic technical problems.  Bachelor’s degree and library experience or equivalent education and experience.