DATE ENTERED: August 17, 2021
POSITION: Library Resource Sharing Specialist - 500499
LOCATION: University of Richmond, VA
APPLY BY:  Monday, September 13, 2021


Library Resource Sharing Specialist - 500499

SUMMARY:
The Resource Sharing Specialist is responsible for managing effective and responsive resource sharing/interlibrary loan (ILL) processes for students, faculty, and staff. This position oversees critical operations such as scanning, resource sharing software programs, document and book handling processes, and helps supervise and coach departmental student assistants. RSS is also responsible for accurate scanning/digitization of materials relating to resource sharing.
This position also backs up critical functions of the General Services Unit to include public technology, logistics and mail operations, and special response management. This position contributes to the overall continuity of operations for Boatwright Library.

RESPONSIBILITIES:
RESOURCE SHARING RESPONSIBILITIES:

  • Receives book and article requests from library users and other libraries through resource sharing software.
  • Lending: Verifies locations, call numbers, and availability of requests received. Cancels or obtains clarification for requests that cannot be filled. Prepares, prints, and distributes pull slips. Retrieves and checks out items to be loaned; ships items to be loaned; delivers articles electronically; unpacks and processes returns of requested materials; routes returns to appropriate campus library; and updates records accordingly
  • Borrowing: Clears new users; searches and verifies citations of received requests; fills open access material as found; finds and selects potential suppliers; constructs and transmits requests; handles receipt of incoming items; processes return shipment of borrowed items; and updates records accordingly.
  • Responds to resource sharing requests from other libraries on the state, national, and international levels and sends requests for materials to other libraries for faculty, staff and students.
  • Acts as an essential source for information to faculty research in the liberal arts environment.
  • Interprets and solves complicated and non-English language citations to obtain.
  • Verifies and processes invoices/charges and maintains correspondence with other libraries and outside customers.
  • Maintains copyright compliance by reporting uses of intellectual property to the Copyright Clearance Center that require payment of a permissions fee.
  • Maintains interlibrary loan statistics and databases. Compiles/provides interlibrary loan statistical reports for the Virtual Library of Virginia (VIVA) and other internal and external stakeholders.
  • Assures that interlibrary loan borrowing and lending practices conform to U.S. copyright law and the National Commission on New Technological Uses of Copyright Works (CONTU) guidelines for ILL.
  • Maintains awareness of interlibrary loan issues to assure that ILL follows best practices for both users and borrowers. This includes attending interlibrary loan meetings and workshops at the local and state level.

DIGITIZATION AND TECHNOLOGY:

  • Conducts article and book scanning operations including redacting and sizing so that quality duplications are achieved.
  • Serves as a backup for key departmental functions including printer maintenance and troubleshooting, public PC troubleshooting and reporting, as well as basic building issues reporting.
  • Serves as back-up and provides basic troubleshooting for ILL management software systems, ILS

PEOPLE AND SERVICE RESPONSIBILITIES:

  • Supervises, schedules, and trains departmental student assistants.
  • Participates actively in the University of Richmond culture and community. Positively represents the library in all interactions.
  • Participates in the formation and implementation of specific departmental policies, procedures, and guidelines.

GENERAL SERVICES RESPONSIBILITIES:

  • Manages and maintains shipping services and procedures including packing and database management as well as shipping billing verification.
  • Coordinates document delivery services to ensure requests are handled within established processing guidelines and deadlines.
  • Serves as a backup for contacting either the Head of the unit or directly contacting facilities, IS, and others during an emergency situation when the head of the department is away.
  • Provides emergency support for staff at the circulation desk, answering basic circulation and technology questions
  • Responds to first tier information and research questions and refers more complex questions or problems to librarians or supervisors.
  • Performs other duties as assigned to the General Services Unit (short or long term).
  • Supports continuity of operations programs such as providing services during inclement weather.

QUALIFICATIONS:

  • Strong technology skills for administration and troubleshooting complex hardware and software issues in the multiple systems and tools used in interlibrary loan.
  • Supervisory and leadership skills with emphasis on coaching and training student employees.
  • Effective interpersonal and communication skills with a diverse population.
  • Flexibility to handle multiple priorities, sometimes simultaneously, under deadlines.
  • Strong attention to detail with emphasis on recognition of problems and errors.
  • Training and teaching ability with complex policies and procedures.
  • Ability to understand, decipher, and complete often complicated literature citations.
  • Ability to respond to complex problems, issues and situations that require the use of knowledge of existing processes/procedures/precedents, sound judgment, creativity, resourcefulness, adaptability and flexibility.
  • Evidence of working creatively and collaboratively in promoting teamwork, diversity, equality, and inclusiveness.

EDUCATION & EXPERIENCE:

  • Bachelor’s degree from an accredited four-year college or university OR Associate’s degree from an accredited college or university with 3-5 library/resource sharing/public service experience
  • Two years of library experience, preferably in resource sharing/interlibrary loan.
  • Prior supervisory or team leadership experience desired.

WORK HOURS:

  • Full-time, non-exempt position
  • Monday – Friday, 8:30 a.m. - 5:00 p.m.; 7.75 hrs./day; 38.75 hrs./day, 38.75 hrs./week; occasional weekend work

SALARY STRUCTURE:
Pay Grade 4 (Hiring Range $17.18 to $21.48 per hour)

ABOUT UR:
At the University of Richmond, we’re creative, inclusive, and determined. We’re Spiders, and our mission is to create positive change in the UR community and beyond. Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. There’s only one place like Richmond.

UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE