DATE ENTERED: January 22, 2021
POSITION: Integrated Library System/Technology Coordinator
APPLY BY: February 5, 2021

Integrated Library System/Technology Coordinator
Class Code: 2134
Established Date: Jan 12, 2021
Revision Date: Jan 12, 2021

Oversees, develops, improves, maintains and/or assists with shared technology resources for the Roanoke Valley Libraries consortium, including the integrated library system (ILS), e- resource platform(s) and consortium intranet.


  • Participates in consortium committee work as needed
  • Represents the libraries to agencies, organizations and the community in a positive and professional manner
  • Oversees the operation, security, maintenance, performance, documentation, updates projects and vendor communication of the consortium’s integrated library system (ILS) Controls database access and implements secure connections to third-party systems and APIs
  • Seeks out additional features or services of benefit to the library community or staff, as appropriate and approved by directors
  • Provides technical support for ILS-related hardware
  • Works collaboratively with the public service/circulation and cataloging staff to ensure accuracy and reliability of the data and rules maintained within the ILS
  • Generates and provides clear statistics, reports and information on a routine or special request basis to provide timely data and analysis to directors and other staff, including recommendations for action when appropriate
  • Develops and maintains a statistics dashboard for consortium member libraries As required, conducts research, evaluation and recommendations of prospective platform migrations and feature development
  • Works collaboratively with web and digital presence staff
  • Develops, troubleshoots and maintains functionality of a consortium-wide intranet, seeking user feedback, pursuing improvements and updating regularly
  • Oversees selection, implementation, maintenance and performance of consortium- shared e-resource platforms (e.g., Overdrive)
  • Instructs Roanoke Valley Libraries staff in the understanding and use of the ILS, intranet and other related consortium-shared technology resources
  • Attends workshops, conferences or other training as required Performs other related duties as assigned

Required: Bachelor’s degree
Preferred: Master's of Library Science degree from ALA-accredited college or university.

Required: Two (2) years’ experience working in a library setting, particularly circulation or cataloging.
Preferred: Two (2) years’ experience in ILS administration, database administration, or administration of other mission-critical line-of-business systems

Required: Valid Virginia driver’s license with good driving record.

Knowledge, Skills and Abilities

  • Able to work independently
  • Has excellent written and verbal communication skills
  • Able to positively engage with people of all demographics, backgrounds and walks of life
  • Provides a superior service experience for internal and external customers
  • Has a demonstrated history of working effectively with others in a team to attain solutions
  • Understands and stays informed of current principles and practices of public library operations and professional library theories, issues and trends
  • Able to research and develop practical and cost-effective solutions Resolves problems, concerns and complaints tactfully and professionally Demonstrates attention to detail and strong organizational skills Maintains a calm demeanor in stressful situations
  • Demonstrates a high level of speed and accuracy with all tasks and records
  • Has demonstrated experience with:

1.    Intermediate to advanced Microsoft Word and Excel skills
2.    Developing and maintaining scripts or other tools to automate tasks
3.    Create scripts to export data in various formats (XML, CSV, Excel, etc.)
4.    Using Perl or similar C-family scripting language
5.    Developing custom SQL queries and reports
6.    Basic website technologies: HTML/CSS/XML/JavaScript
7.    Using APIs to update databases
8.    Working with software vendors to troubleshoot system problems and outages
9.    Working with software vendors to communicate user needs and advocate for product improvements or discounts

  • (Preferred) Demonstrates knowledge of library data, including bibliographic record structures and core library operations, such as circulation, cataloging and discovery
  • (Preferred) Understands principles and practices of library automation systems, including but not limited to RFID and automated materials handling systems
  • (Preferred) Has demonstrated experience with:

1.    Database querying for an integrated library system
2.    Classic ASP.NET or .NET framework
3.    Advanced website technology skills
4.    Integrating with data analytics platforms
5.    Integrating with collection management platforms (e.g., Collection HQ) (Preferred) Possesses touch typing skills

Additional Requirements
Subject to a complete criminal history and Child Protective Services background search with acceptable results. Good physical condition. Following a conditional offer of employment, must pass a post offer physical examination. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description.
On-call 24/7 for emergency response to ILS problems, may work occasional evenings and weekends

Supervisory Responsibilities

To Apply: