DATE ENTERED: March 18, 2019
POSITION: Library Assistant Supervisor #29141
LOCATION: City of Virginia Beach Library, VA
APPLY BY: 3/29/19

Library Assistant Supervisor #29141
The City of Virginia Beach Library Department is seeking a Library Assistant Supervisor that will:

  • Directly supervise entry level staff, volunteers and the operations of a library branch and provide performance feedback.
  • Provide advanced information services to library customers through reference interviews, research and bibliographic instruction which require a broad knowledge of print, non-print and electronic resources. Promote the library's collection and services through programs and other activities
  • As a member of the branch management team, you will mentor, train, coach branch staff, volunteers,  and library assistants with respect to providing quality customer service, to improve performance and using library resources. Maintain the safety and security of the facility for staff and customers. Use creative problem-solving techniques to interpret, explain, and apply library policy and procedures to respond to the concerns of internal and external customers.
  • Prepare monies for library opening and closing. Resolve problems concerning cash and credit transactions. Prepare and review reports for reconciliation of cash transactions.
  • Working with teams/groups in a team environment
  • Will directly assist customers and visitors
  • Evaluate and maintain branch-level materials in support of system-wide collection. Identify needs of library customers and ensure a balanced collection by recommending the purchase of materials and collaboratively performing inventory, weeding, and redistribution of materials.
  • Maintain, monitor, and troubleshoot technology for the public and staff.
  • Respond to readers’ advisory inquiries and complex reference questions by using interview techniques and researching library resources. Help customers and staff access appropriate library resources, services, and technology.
  • Support, participate in, and evaluate activities and services that advance the library’s mission and goals.
  • Staff and maintain all public service points and work stations as needed.
  • May lead or participate in City and departmental teams to develop strategic plans, recruit staff, resolve problems, and improve processes.
  • Perform other job duties requiring skills, knowledge, and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.

Requires a combination of higher education and/or experience equivalent to seven years, one of which was supervisory, in fields utilizing the required knowledge, skills and abilities, three of which must be in the direct delivery of information services and associated with such positions as Library Program Specialist.

Salary Range:  $41,267.20 - $61,235.20

For more information and to apply on-line by 3/29/19 go to www.vbgovcareers.com   EOE