DATE ENTERED: September 5, 2018
POSITION: Business Application Support Technician #26063
LOCATION: City of Virginia Beach Library Department, VA
APPLY BY: 9/17/18

The City of Virginia Beach Library Department is seeking a Business Application Support Technician that performs day-to-day user support of computer applications, related hardware, and LAN systems for a department and serves as a power user.

  • Provides a rapid response to notifications of service interruptions
  • Must be able to drive to various branch locations
  • Establishes the priority of recorded incidents and resolve common client service requests using available resources; determines the most effective manner to resolve the client's reported incident.
  • Elevates complex and/or high priority incidents to the appropriate groups for resolution; follows up to ensure that action is taken
  • Assists in acquisition and installation of hardware and software to the required quality specifications; and installs workstations
  • May establish and maintain databases or spreadsheets for the division/department's use and generate various informational reports from them; prepares regularly recurring reports; creates spreadsheets, presentations, or reports for department/division use.
  • Assists, as needed, with the maintenance and inventory of agency hardware and software.
  • Responds to internal inquiries by compiling reports; handles complaints and requests for service or information by providing assistance or refers to the proper source.
  • Develops computer literacy within department using informal and formal training sessions.
  •  Must be able to lift up to 50 pounds of force

Requires any combination of education (above the high school level) and/or experience equivalent to four years in fields utilizing the required knowledge, skills, and abilities.

SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Employees may be required to participate in a Standby rotation to provide 24/7 coverage of customer operations. Employees within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operational status.  A valid driver’s license and ability to operate a motor vehicle is required.

For more information and to apply on-line by 9/17/18 go to   EOE