The Library Resource Sharing Specialist is responsible for managing and supervising effective and responsive interlibrary loan (ILL) processes for students, faculty, and staff. This position oversees scanning operations, resource sharing software programs, document and book handling processes, and supervises and coaches departmental student assistants.

RESPONSIBILITIES:
RESOURCE SHARING RESPONSIBILITIES:

  • Receives book and article requests from library users and other libraries through resource sharing software.
  • Responds to interlibrary loan requests from other libraries on the state, national, and international levels and sends requests for materials to other libraries for faculty, staff and students.
  • Acts as an essential source for information to faculty research in the liberal arts environment.
  • Interprets and solves complicated and non-English citations to obtain through ILL.
  • Conducts article and book scanning operations including redacting and sizing so that quality duplications are achieved.
  • Verifies and processes invoices/charges and maintains correspondence with other libraries and outside customers.
  • Maintains copyright compliance by reporting uses of intellectual property to the Copyright Clearance Center that require payment of a permissions fee.
  • Maintains interlibrary loan statistics and databases. Compiles/provides interlibrary loan statistical reports for the Virtual Library of Virginia (VIVA) and other internal and external stakeholders.
  • Assures that interlibrary loan borrowing and lending practices conform to U.S. copyright law and the National Commission on New Technological Uses of Copyright Works (CONTU) guidelines for ILL.
  • Maintains awareness of interlibrary loan issues to assure that ILL follows best practices for both users and borrowers. This includes attending interlibrary loan meetings and workshops at the local and state level.

PEOPLE AND SERVICE RESPONSIBILITIES:

  • Supervises, schedules, and trains departmental student assistants.
  • Participates actively in the University of Richmond culture and community. Positively represents the library in all interactions.
  • Participates in the formation and implementation of specific interlibrary loan policies, procedures, and guidelines.
  • Responds to first tier information and research questions and refers more complex questions or problems to librarians or supervisors.
  • Serves as a back up for key departmental functions including printer maintenance and troubleshooting, public PC troubleshooting and reporting, as well as basic building issues reporting.

LIBRARY SUPPORT SERVICES RESPONSIBILITIES:

  • Researches and retrieves faculty publication materials to be encoded and uploaded to the UR Scholarship Repository. Creates metadata and coordinates scanning of materials. Ensures scan quality before promoting items into the repository. Reconciles issues with descriptive data and generates abstracts as required.
  • Manages and maintains shipping services and procedures including packing and database management as well as shipping billing.
  • Maintains the library stacks by assisting with shelving and shifting as well as problem area identification.
  • Coordinates document delivery services to ensure requests are handled within established processing guidelines and deadlines.

QUALIFICATIONS:

  • Strong technology skills for administration and troubleshooting complex hardware and software issues in the multiple systems and tools used in interlibrary loan.
  • Supervisory and leadership skills with emphasis on coaching and training student employees.
  • Effective interpersonal and communication skills with a diverse population.
  • Flexibility to handle multiple priorities, sometimes simultaneously, under deadlines.
  • Strong attention to detail with emphasis on recognition of problems and errors.
  • Training and teaching ability with complex policies and procedures.
  • Ability to understand, decipher, and complete often complicated literature citations.
  • Ability to respond to complex problems, issues and situations that require the use of knowledge of existing processes/procedures/precedents, sound judgment, creativity, resourcefulness, adaptability and flexibility.
  • Evidence of working creatively and collaboratively in promoting teamwork, diversity, equality, and inclusiveness.

EDUCATION & EXPERIENCE:

  • Bachelor’s degree from a four-year college or university
  • Two years of library experience, preferably in resource sharing/interlibrary loan.
  • Prior supervisory or team leadership experience desired.

WORK HOURS:

  • Full-time, non-exempt position
  • Monday – Friday, 8:30 a.m. - 5:00 p.m.; 7.75 hrs./day; 38.75 hrs./week
  • Flexibility to work weekends, as needed

SALARY STRUCTURE:
Pay Grade 4
To see more detailed salary information please review the University of Richmond's Compensation Structure.

Please visit https://richmond.csod.com/ats/careersite/search.aspx to apply.

Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. Richmond offers a unique combination of undergraduate and graduate programs. Our School of Arts & Sciences anchors Richmond as a nationally ranked liberal arts university. A ranked business school, the nation’s first school of leadership studies, a highly respected law school, a nationally recognized international education program and the community-focused School of Professional and Continuing Studies build on that strong foundation and make this university something unique.

UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE