Libraries frequently receive complaints from individuals about materials which are considered objectionable. Advance planning is the best defense against potential censorship challenges. The following guidelines will allow librarians to handle censorship challenges more effectively. These guidelines are sufficiently general in character to be adaptable in the case of school libraries as well as public libraries.

1. Prepare and maintain a written Materials Selection Policy. It should be endorsed by the library's governing authority and should include basic policies concerning collection development, including the selection, acquisition, and reconsideration of all library materials. (See ALA Intellectual Freedom Manual.)
   
   
2. Develop and maintain a written Library Service Policy which covers registration, programming, free distribution of materials, bulletin boards and displays, and all library activities and services which might have an impact on access to materials or facilities.
   
   
3. Develop and maintain a clearly defined procedure for handling complaints. Be sure to specify that the complaint must be filed in writing and signed. (See sample Request for Reconsideration Form) This form should be readily available to anyone who objects to the contents of material in the library.
   
   
4. Instruct the public service staff in the correct procedure for handling censorship complaints. Emphasize the need to be calm, objective, and courteous to the complainant. Staff should know the designated person to whom complainants should be referred (library director, assistant director, reference librarian, librarian in charge, etc.) Use in-service training to acquaint staff with the Materials Selection Policy, Library Service Policy, and procedures.
   
   
5. Develop open communication with civic, religious, educational, and political groups. When library staff members address community organizations they should emphasize the library's selection process and intellectual freedom principles. Know whom to contact for support in your community in the event of a censorship problem.
   
   
6. Be aware of any current legislation pertaining to intellectual freedom and First Amendment rights. Also, be aware of those organizations that support intellectual freedom principles and objectives. Know what legal counsel is available to the library and its staff through its administrative body.